Around 100,000 customers who depend on BT Redcare for their alarm signalling are facing the obsolescence of their current systems.
With the simultaneous PSTN shutdown, systems reliant on this technology will be incompatible with the digital infrastructure which is due to follow. This transition presents a dual challenge for insurance brokers: ensuring client awareness of these imminent changes and assisting in the transition to suitable digital alternatives.
The end of these services not only jeopardises the functionality of existing security systems but also places a strain on the availability of installation services. With the deadline drawing near, the industry anticipates a surge in demand for system replacements, which could lead to potential installation delays due to limited capacity among providers.
The shift towards digital networking promises enhanced reliability and versatility in telecommunications. However, it requires prompt action. Insurance brokers are positioned as critical advisors in this transition, encouraging their clients to consult with alarm companies and insurers to ensure compliance with insurance standards and the continuity of protection.
Businesses must start planning about replacing alarm signalling systems now. Any delay may not only compromise security of the business, but could also complicate insurance coverage. Planning and action are now essential to ensure a smooth transition before the deadline.
This impending change highlights the need for thorough planning and cooperation among businesses, insurance brokers, and service providers. By responding quickly, the potential challenges posed by the PSTN and BT Redcare discontinuations can be made into opportunities for improved security and connectivity.
It is care that businesses select carefully their replacement signalling equipment. Businesses must check the technical specifications of new equipment thoroughly. Securing a replacement that mirrors the functionality of the BT Redcare system is critical to maintaining security system integrity and compliance with insurance policies.”
Leading UK insurers, AXA Insurance, recommends specific alarm signalling products, such as the CSL Dualcom Gradeshift Pro DP3 or any dual-path alarm transmission system that meets the DP3 performance level and is certified to BSEN50136-1:2012.
These recommendations serve as appropriate substitutes that fulfil AXA’s requirements, ensuring businesses can uphold their security system’s integrity throughout the transition.
For businesses seeking further information to help navigate these upcoming changes with minimal disruption, contact a member of the Pollensa Commercial Team on 01788 303111 or email enquiries@pollensa-insurance.co.uk
Thank you to RiskStop for providing the information for this article.
